Thank you for contacting Evalectric. We're sorry to hear of a concern with your product and we can suggest several options for arranging a replacement.
The first option, and usually the easiest one, is to return your straightener directly to the retailer where you purchased it (e.g. your local beauty salon). Depending on the situation and on the retailer's particular policies, they may offer a refund, a replacement, or another solution.
If you cannot or do not wish to make arrangements through the retailer, the second option is to request a replacement (by mail) directly from Evalectric.
Requesting a Warranty Replacement from Evalectric
To request a replacement, assemble a package including:
- the straightener or gift set that requires replacing
- a copy of the purchase receipt (or a bank statement that shows the purchase)
- your name, phone number, email address, and postal address (no PO Boxes)
- $20 Domestic shipping for replacements and $45 for international (no personal checks)
- International Orders may be subject to tax.
Mail the package to:
20255 Corisco Street
Chatsworth, CA 91311
Requests are generally processed in 1-2 business days. Replacements are generally delivered within 5-7 business days (for domestic orders).
In all cases, the product should be under warranty (i.e. purchased within the last 365 days) and the problem should be related to a manufacturing defect rather than a problem that arises from everyday use or any kind of misuse. For example, if the on/off switch was broken when you received your straightener, that would be considered a manufacturing defect and the straightener would be eligible for replacement under warranty. If the switch broke off when you dropped the straightener, that would not be considered a manufacturing defect and the straightener would not be eligible for replacement under warranty.
International Warranty Replacement Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from Evalectric.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Evalectric does not collect duties and taxes, and cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
Those having a Life Time Warranty should ensure that they include the card along with the requirements listed above.
If your straightener came as part of a set or a gift set, please return all items together, since generally sets can only be replaced as a whole and not as individual components. In some cases, we may be able to replace individual components, or we may replace individual components with similar but not identical items. Before requesting replacement for an incomplete set, please call in advance to verify.
If your warranty has expired or if you do not have an original purchase receipt, you may wish to purchase an extended warranty at a discounted rate. A 3-year extension is available for $70 ($50 plus $20 S&H). To purchase a warranty extension, please call 877-554-1777.